Frequently Asked Questions
Do you have a minimum order requirement?
Yes. $500 minimum order for deliveries within 30 miles of Manteca. $700 minimum order for deliveries that are over 30 and up to 50 miles from Manteca. Delivery fees are not included in these minimum requirements, and will be additional.
Areas beyond our service area of 50 miles are considered on a case-by-case basis, and are subject to a higher minimum order. These distant locations may be subject to an extended travel fee, to cover meals and/or lodging if necessary, for the delivery crew.
HOW LONG IS THE RENTAL PERIOD?
24 Hours. This generally means from the morning of the event, to the conclusion of the event on the same day, but allows for special circumstances such as situations where setup is needed on the day prior to the event.
Additional time is subject to additional fees OR be provided free of charge at our sole discretion.
CAN I PICK up THE rental ITEMS?
If you live in our local area and wish to rent only small decor, please contact us to make special arrangements. A minimum order of $200 is required.
Where do you deliver, How much do you charge, and what does it include?
We deliver within 50 miles of Manteca, California. Fees vary based on the distance, the size of your rental order, and delivery logistics such as any special request delivery time window or unusual delivery situations (multi-level or other) . Fees start as low as $50 for delivery to the Manteca/Lathrop areas. Our Standard Delivery and pickup occurs on the day of the event with the first available delivery window of 10:00AM to Noon, and the last pickup by 10:30PM. We offer Special Request Delivery for day-prior or day following events, and after-hours (later than 10:30PM) pick-up.
Delivery services includes assembly, (ex: tables and door backdrops), and placement of larger furniture and backdrops, as well as removal of rented items. Staging services are additional - see STAGING SERVICES below.
NOTE: Events further than 50 miles away from Manteca are considered on a case-by-case basis. We require a higher minimum order and you may be subject to an additional travel premium, to cover additional expenses, in addition to the actual delivery fee.
Since our rental prices are so reasonable, we may still be your most affordable option, even with these additional costs.
HOW DO I SECURE MY EVENT DATE?
A non-refundable, 50% retainer and a signed Rental Agreement are required to secure your event date and rental selection. Once you approve the estimate, you will be sent an invoice, which will allow you to reserve conveniently and securely online through Quickbooks. You will be sent copies of our Rental Agreement Forms (attached to the invoice) that you will need to sign and email back to us for our files. Invoices created within 60 days of the event date, must be paid in full and are non-refundable.
WHAT IF MY EVENT DATE IS CANCELLED OR POSTPONED?
No part of the initial retainer will be refunded, as it holds your event date and reserves your selections of inventory. Refunds apply only to any part of the balance paid, and may be refunded PRIOR to 90 days BEFORE the event date. No refunds will be made LESS than 90 days to the event date. In the case of a postponement, monies paid will be held on account for 3 months, to give you the opportunity to select a new date. The new date must fall with 10 months of the original date.
Do you offer a styling Service?
Yes. We will consult with you about your vision to determine the pieces that will work best with your theme, in creating the look you want. This is a complimentary service, to help you in creating your dream vision!. You have the option of accepting our suggestions and adding them to your invoice, and you may make changes to your selections as the process evolves.
DO YOU OFFER Staging Services?
Yes. The number of people and length of time required for creative staging will be determined during a free consultation. As part of our delivery service, most furniture pieces and backdrops are placed where instructed however, if you require 'creative staging' (extra decorating touches) on the day of your wedding, our staging services provide the placement of rented decorative elements. We creatively stage only the decor that we provide and will remove and pack up all items at the conclusion of your event. Please Note: staging does NOT include set-up of personally provided items (furniture, or other), table linens, place settings, florals, OR food display. --We are not a "for hire" wedding planner/coordinator.--We may make an exception to allow for a few, small personal items to be added into a staged area, with paid staging services.
Check out our creative styling & staging services at the following links:
- Pageo Lavender Farm Rustic Wedding - https://www.pinterest.com/usvintagerental/central-valley-wedding-mr-and-mrs-kazakevich/
- Country Barn Wedding - Rustic Vintage - https://www.pinterest.com/usvintagerental/rustic-fall-wedding-mr-mrs-eric-smith/
- Dreamy Almond Orchard Photo Shoot - https://www.pinterest.com/usvintagerental/dreamy-almond-orchard-photo-shoot/
- Vintage Woodland Wedding Inspiration - https://www.pinterest.com/usvintagerental/woodland-styled-shoot/
DO you offer custom signage for your chalkboards?
Yes. A custom quote will be created for you after your free consultation based on your specific signage needs. Check out some of our signage here - http://www.americanvintagerentals.com/customized-chalkboard-signs#page http://www.americanvintagerentals.com/chalkboards-signs#page
Do you have a showroom?
No. We are an online store. In order to keep our rental prices affordable, we run a home-based business. Every part of our rental process may be handled online from Q&A, estimates, invoicing, payments, and rental agreements.
If you prefer, we will schedule to meet with you at a convenient location such as Starbucks, with coffee or tea on us! We will answer your questions, offer suggestions, and show you more of what we offer.
Estimates, invoices, reserving with your payment, and rental agreements, can all be addressed at this meeting.
What are your hours?
We are available to respond to emails Mon thru Sat - 9:00 am to 9:00 pm. We accept phone calls Mon thru Friday between the hours of 9:00 AM - 6:00 PM We pride ourselves in responding quickly to all requests. There are times when we are meeting with clients or working an event (particularly Friday thru Sunday) however, we will respond within 24 hours or less.
click here to contact us via email, or call us at 209-923-6031. We would love to talk with you about your wedding or other event!
Where can I find your prices?
Prices are posted on our website for most items shown. To see more of our work, visit our Facebook, Pinterest or Instagram pages, as we regularly post about events we are currently working. If you see an item of interest that you do not find on the website, drop us a note!
To visit any of our social media pages now, just click on the preferred icon at the lower right-hand side of this page!
Do you WORK WITH professional photographers?
Yes we do! We love collaborating with photographers, so please get a hold of us and let's talk!
What forms of payment to you accept?
We accept most major credit cards, checks, and cash (bank transfers) through a secure online payment process.